Position Description
Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!
Computer Refresh Duties & Responsibilities
- Serves as a principal source of information on computer selection reach outs and advises faculty or staff on existing options or alternatives.
- Supports outreach to schedule individual deployments as they relate to overall schedule.
- May assist in preparing orders for computers and related deployment hardware.
- Ensures customer satisfaction with deployments through follow up and corrective action.
- Assists in assigning assets to individuals and updating corresponding asset records.
Asset Management Duties & Responsibilities
- Works with customers to determine asset reporting needs.
- Create reports, review asset trends and review with management on next steps.
- Assists in managing inventory and asset tracking.
- Tracks purchased assets from inception through resale or disposal
- Tracks leased assets from inception through disposal/return
- Completes asset audits.
Administrative Duties & Responsibilities
- Organizes and implements administrative systems and procedures performing necessary support duties.
- Provides for smooth day-to-day flow of communications between our unit, staff, and faculty.
- Gathers and maintains data for and assists in preparing reports and/or spreadsheets, often using a variety of computer software.
- Will compose, proofread, edit, and prepare correspondence, reports and other materials using Word processing, spreadsheets and/or databases.
- Participates in measuring performance and capturing/reporting on lessons learned to continuously improve the deployment project and process.
- Contributes to unit goals by accomplishing related duties as required.
Basic Qualifications
- 3+ years related work experience
Additional Qualifications and Skills
- Ability to work independently with minimal supervision.
- Strong customer service skills with a proven record of accomplishment.
- Excellent Excel and database skills
- Proficiency using a variety of computer software and systems.
- A willingness to take ownership and be accountable where appropriate is essential.
- Business training beyond high school or college background is preferred.
- Excellent
- oral and written communication skills.
- interpersonal and analytical skills.
- organizational skills with ability to prioritize work in an environment with multiple and conflicting interests.
- Basic technical background that will allow for an understanding of infrastructure/environment.
- Experience
- with ServiceNow report generation a plus
- with business process analysis; understands business requirements and design solutions.
- with ServiceNow a plus
- Possesses good listening skills.
- Supports team building and embraces diversity.
- Consistently acknowledges and appreciates each team member’s contributions.
- Demonstrates high ethics and values and embraces diversity.
- Establishes and maintains interpersonal relationships.
- Works to meet the goals of HUIT with enthusiasm and a spirit of cooperation.
Physical Requirements
- Must be able to bend, push, pull, stoop, climb, stand and lift up to 45 pounds frequently (occasional heavier items).
Working Conditions
- Work is performed in an office and warehouse setting
Additional Information
Please provide a cover letter with your application.
Please note:
- Harvard University requires pre-employment reference and background screening.
- We are unable to provide work authorization and/or visa sponsorship.
- This position has a 90-day orientation and review period.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Accessibility:
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.
Work Format Details
HUIT actively supports hybrid work where business needs allow. This position will require a minimum of two days a week onsite and during the orientation and review period up to full time (5 days), and the hire must live in a commutable state (Massachusetts, Maine, New Hampshire, Rhode Island, Vermont). Additional travel to campus may be necessary based on business needs and the nature of work. Examples include bi-annual or quarterly Town Halls, critical business meetings or other work events. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
About Us
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard’s leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT’s core values are User Focused, Collaborative, Innovative and Open.
HUIT’s core values are:
- User-focused
- Collaborative
- Innovative
- Open
IT Academy (designed for IT Staff):
HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
Information Technology
Department Office Location
USA - MA - Cambridge
Job Code
403123 Info Tech Support Associate II
Department
Client Services
Union
55 - Hvd Union Cler & Tech Workers
Pre-Employment Screening
Identity
Schedule
- Will require working a hybrid work schedule (variety of onsite days required)
Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
LinkedIn Recruiter Tag (for internal use only)
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