To be considered for this position, you must submit a resume and a cover letter containing your salary requirements. Submissions which do not include all three of these required elements will be disqualified.

Planson International is a global IT solutions provider serving United Nations, USAID, and NGO clients in a shared commitment to humanitarian goals. We ship to over 160 countries and are one of the largest IT consolidator suppliers to the UN system.

We are expanding and hiring for an Account Management Assistant position for several of our account teams. This position is 40 hours per week, Monday-Friday with the ability to work a hybrid schedule (2 days in-office and 3 days teleworking), following the successful completion of company-provided training. The primary responsibility of the Account Management Assistant is to support key customers through skilled order fulfillment. We seek highly motivated candidates who embody our core values of Integrity, Teamwork, Respect, Purpose and Joy, which have led to Planson International consistently being recognized as one of the Best Places to Work in Maine.

Specific job duties include, but are not limited to, the following:

Collaborates with Account Managers to understand and address customer-specific needs
Reviews, confirms and fulfills customer orders in USA and worldwide
Manages purchasing to ensure accurate, timely and cost-effective order fulfillment
Efficiently places and expedites purchase orders with vendors
Prepares invoices, packing lists, and shipping documentation
Collaborates with Planson USA and Denmark logistics teams to ship orders
Communicates with customers for green light to ship goods, and to document deliveries
Builds long-term customer relationships based on mutual respect and integrity
Identifies factors critical to continual improvement of our business processes

Natural skills in attention to detail, a passion for efficient processes, and enjoyment of participating in a fast-paced team driven to excel in all areas are critical requirements. Proven experience in successfully managing customer accounts is preferred, with extra consideration given to international or technical accounts. Proficiency with MS Office, outstanding communication and customer service skills, and an associate’s degree or equivalent experience are required. An IT or other technical background, experience with ERP business processing software such as NetSuite, as well as sales experience are a plus.

Planson hosts various events throughout the year to show appreciation for our employees. Events from 2024 included a schooner sailing, BBQs, bowling, holiday parties and other fun activities. In addition to a friendly, dynamic work environment, Planson International offers a competitive compensation and benefits package including affordable health and dental insurance, dependent care and medical flexible spending plans, company sponsored life and long-term disability plans, short-term disability, paid time off, tuition reimbursement and a generous 401(k) plan. We are an Equal Opportunity Employer and a Certified Women’s Business Enterprise (WBE) and Women-Owned Small Business (WOSB).

Planson International conducts post-offer criminal background checks.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement

Schedule:

8 hour shift
Day shift
Monday to Friday
No weekends

Supplemental Pay:

Commission pay

People with a criminal record are encouraged to apply

Application Question(s):

To be considered for this job, you must submit a resume as well as a cover letter including your salary requirements. Do you understand this requirement?

Ability to Commute:

New Gloucester, ME 04260 (Required)

Work Location: Hybrid remote in New Gloucester, ME 04260

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