HOME OFFICE LOCATION (GENERALLY) WITH REASONABLE PROXIMITY TO COLUMBIA, MD FOR TRAINING AND MEETINGS. GREAT COMPANY AND BENEFITS - YOU WILL SEE THE IMPACT OF YOUR WORK ON A DAILY BASIS!
LOOK US UP WWW.BYK-INSTRUMENTS.COM
GENERAL RESPONSIBILITIES:
Ensure effective handling of all requests related to order processing and the support of the sales team. Work efficiently in a high-volume, fast-paced environment.
SPECIFIC RESPONSIBILITIES:
- Receive and process customer orders to include orders from resellers and house accounts, often sent through Amazon, Ariba, Coupa, Info Access, and others.
- Ensure accuracy of all entered orders.
- Process credit memos, debit memos and return material authorizations when needed to correct tax issues and to support customer returns.
- Responsible for customer inbound calls, emails and chats.
- Follow export sales regulations to ensure accurate documentation of orders shipped to foreign customers and agents.
- Set up new accounts in CRM & SAP and ensure accuracy of customer master data.
- Enter and follow up on opportunities in CRM.
- Provide pricing quotes to customers.
- Follow up on quote requests.
- Offer any special on-going sales promotions.
- Request credit applications from new customers and credit references when necessary. Assist Accounting in determining credit terms for new accounts in accordance with the Company credit policy.
- Work closely with Shipping/Receiving department and Accounts Receivable regarding order hold releases, return material authorizations on damaged goods and incorrect shipments.
- Work closely with purchasing regarding the status of orders.
- Obtain periodic training to gain knowledge on current and newly introduced products.
QUALIFICATIONS:
High School Diploma or equivalent required
At least one (1) year experience in Customer Service or B2B equivalent required
SAP or CRM experience preferred
Excellent written, verbal and interpersonal communication skills
Task-oriented and excellent organizational abilities
Fluency in English required
Proficiency in MS Office products required
Experience with SAP preferred
Knowledge of export sales regulations and shipping preferred
SPECIAL POSITION REQUIREMENTS:
Telephone coverage from 8:00 am until 6:00 pm EST is required to be shared between Representatives
Minimal travel domestically and/or internationally may be required. Must have or be able to obtain a US Passport.
A pre-employment background and credit check is required for this position due to access to customer payment information.
BYK USA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Job Type: Full-time
Pay: $21.64 - $26.44 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Work from home
Compensation Package:
Schedule:
People with a criminal record are encouraged to apply
Application Question(s):
- Is your customer service experience in B2B?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: Hybrid remote in Columbia, MD 21046
