Additional Information
Job Number24218656
Job CategoryRooms & Guest Services Operations
LocationMarriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814
ScheduleFull Time
Located Remotely?Y
Position Type Management

This is a temporary position.

The Manager, Business Resources and Support provides support to the Owner & Franchise Services Business Analytics team. This team player will contribute to business process management, with a concentrated focus on data integrity within the enterprise OASIS application. Primary responsibility will assist with data integrity; streamlining current business processes while assisting to design, develop, test, and implement strategic business applications in support of these processes that the Business Resources and Analytic team oversees. This position requires a good knowledge of the OASIS functionality.

EXPECTED CONTRIBUTIONS

Assist with the Associate Discount card program
Establish new Accounts in OASIS to support EID process; ensure all accounts have EID Approver to support EID registration process
Manages the SNOW ticket tracking process for issues raised to Marriott IR for resolving
Co-own the Enterprise EID process for Owner and Franchisee in USA-Canada for both property and above property
Managed the Owner & Franchise Services mailbox
Manages trouble-shooting business application challenges faced by Owners and Franchisee and coordinate with Marriott IT to get resolved and work with MI stakeholders
Perform OFS data integrity audits
Assist with the bi-annual EID audit
Articulates and documents business processes into detailed logical steps.
Provides analytical support for ad hoc requests from senior management and internal stakeholders.
Maintain close and productive working relationships with Subject Matter Experts, Franchise Leadership to resolve hotel operational concerns. Respond to and resolves operational requests from key stakeholders.
Performs other duties as appropriate

CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED

Experience and Skills

Attention to detail; excellent organizational skills, dependability, and strong work ethic.
Must demonstrate ability to work independently with minimal supervision.
Ability to effectively communicate both orally and in writing.
Ability to operate in a matrix environment
Comfortable with learning and using databases (including but not limited to Law Manager, OASIS and Excel).
Capacity to research and analyze data to make recommendations to senior management in matters.
Displays a practical approach to problem solving and develops sounds contingency plans
Sharp business acumen and thorough understanding of Marriott’s business objectives.
Ability to manage multiple tasks simultaneously while focusing on details
Proven excellent analytical, problem solving skills
Strong communication skills – both written and verbal
Effective listener, encourages ideas while resolving conflict in a positive manner
Excels at communicating with individuals and small groups

Education or Certification

Bachelor’s degree or an equivalent combination of education preferred; and work experience from which comparable knowledge and skills can be acquired.

The pay range for this position is $30.86 to $47.31 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 10 days after the date of this posting, January 7, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International, Inc jobs

FLEX Manager, Business Resources and Support

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