Join Our Team as a Voice/Non-Voice Customer Support Agent!

Do you have a passion for helping customers and providing excellent service? We're looking for dedicated individuals to join our fast-growing team and become an essential part of delivering exceptional support to our clients!

Role Overview:

As a Customer Support Agent, you will be the go-to contact for our customers, handling inquiries, resolving concerns, and ensuring positive interactions across various channels. Your role will be vital in enhancing the customer experience and fostering strong relationships.

Main Responsibilities:

Deliver top-tier support via voice (phone) and non-voice (email, chat) channels
Troubleshoot customer concerns and provide timely solutions
Actively listen to customer needs and offer personalized assistance
Gather feedback to improve our services and contribute to team strategies
Collaborate with team members to maintain a supportive and efficient work environment

What We're Looking For:

1-2 years of experience in customer service or a related field
Excellent communication skills with a customer-first attitude
Experience using support software like Zendesk, Freshdesk, etc. (a plus)
Strong problem-solving skills and the ability to remain calm under pressure
Familiarity with eCommerce platforms or CRM systems (preferred)
Proficient in Excel or Google Sheets for data tracking and reporting

Technical Requirements:

Personal computer or laptop with at least 15 Mbps for both upload and download speeds
Backup internet connection (minimum 10 Mbps) will be required upon employment

Benefits & Perks:

Competitive pay starting at $3-4 USD per hour
Paid Time Off
Comprehensive Health and Dental Insurance
Performance Bonuses
Permanent, full-time remote work
Company Welcome Kit

HOW TO APPLY:

To apply, follow this link: https://bit.ly/cs-application-link

Enter the application code: JAZZHR

If you thrive in a customer-focused environment and want to be part of a dynamic, growing team, we'd love to hear from you!

Note: Applications submitted through the provided link will be prioritized.

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Voice/Non-Voice Customer Support Agent

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