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Student Success & Events Associate

Heroic Public Speaking • Full Time • Remote (Lambertville, NJ, US) • $45k - $65k / year • 1m ago

Lambertville, NJ

About HEROIC

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What We Believe

We believe that a speech has the power to change the world and the people in it—including the speaker.

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What We Do

HEROIC Public Speaking empowers thought leaders with transformational ideas to leverage the power of performance. Our mission is to move audiences (and the speakers themselves) to think, feel, and act differently. HEROIC is a vibrant hub of creativity and intellectual excellence, fostering a community dedicated to integrity and impact. Here, leaders create signature intellectual property, prepare for the greatest speeches of their lives, and write books that inspire and endure.

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Who We Do It For

Professional speakers and those aspiring to be.
Entrepreneurs using speaking to build their brands and book more business.
Mission-driven individuals advancing causes or leading movements.
Executives with visions that need to move people towards big goals.

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What We've Built

HEROIC Public Speaking is considered by many to be the preeminent keynote speaker training company. Founded by Michael and Amy Port, a husband-and-wife team, we are headquartered in Lambertville, NJ, but our clients (who we refer to as “students”) visit us from all over the world. Michael is a NYT, WSJ, and USA Today bestselling author of nine books.

About This Role

At Heroic Public Speaking, our mission is to create exceptional experiences for our students. We are seeking a passionate and motivated Student Success & Events Associate to join our dynamic team. You will work directly with the Director of Events to plan, organize, and execute all aspects of our events. When not working on events, your job is to highlight our dedication to our students’ educational journey and transformation. Your role is crucial in fostering student engagement and commitment. You facilitate their path to success by ensuring the smooth operation of our student communication processes. ‍

Time Commitment

This is a full-time role with availability needed Monday through Friday between 8:30 am – 4:30 pm on non-event days and 7:00 am – 5:30 pm on event days.

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Responsibilities

Collaborate closely with the Director of Events to produce and facilitate successful events.
Communicate effectively with students to ensure a world-class experience at every touchpoint.
Coordinate with outside vendors, place orders as necessary, and track invoices.
Collect, analyze, and manage student and alumni data to anticipate and meet their expectations.
Promptly address student inquiries via HEROIC’s helpdesk, guaranteeing their needs are met with support and guidance.
Actively engage with current students and alumni across multiple channels, including social media and online forums, to foster a vibrant community and a strong sense of belonging.
Undertake additional duties as assigned.

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Requirements and Skills

Previous experience in event coordination or a related field.
Previous experience in client support, with a strong emphasis on delivering exceptional customer service.
Exceptional organizational skills, capable of prioritizing tasks and juggling multiple responsibilities efficiently.
Excellent communication skills, both verbal and written.
Proficient in Microsoft Office Suite, Google Workspace, and LinkedIn.
Ability to work both independently and in a team environment.
Able to carry 10-15 lbs up and down stairs.

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Education & Qualifications

We don’t really care where you went to school or what level of education you’ve achieved. We care about who you are and how you show up in the world now. We have an intelligent and sophisticated group of people working together who share values and care deeply for each other.

To excel in this role, you need to:

Be someone who loves interacting with people – this is a role for an extrovert.
Have a high level of emotional and social intelligence – you’re regularly navigating important and sometimes challenging conversations.
Be confident – a high degree of maturity is necessary, regardless of your age.
Have strong verbal and written communication skills; you enjoy engaging with and influencing others.
Take direction and respond well to feedback while also having the confidence to improve company processes.
Collaborate and work in support of other teammates, and work independently.
Have a high degree of emotional intelligence and presence of mind. This is an absolute. (We all enjoy drama on the stage or TV…but we aren’t interested in it on a day-to-day basis. You shouldn’t be either.)

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Working In A Learning Organization

We are focused on growth through learning in action. We have big goals and know we’ll achieve them only if everyone at HEROIC believes the future belongs to the learner. We expect excellence from ourselves and those around us, achieving this by developing people, not just processes. We only hire people who enjoy learning and seek out growth.

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Technology

Salary

The Salary for this position is in the range of $45,000 to $65,000, depending on experience level, plus health and retirement benefits that increase your total compensation well above your base salary.

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Benefits? YES, We Have Loads of Those.

Four weeks PTO (plus official holidays). We love and respect brain breaks.
A week of sick leave, of course.
Platinum health insurance, vision, and dental plan. We share the premiums for you and your dependents if you choose to enroll.
Monthly cash allowance for your computer and phone.
Paid professional development opportunities.
Company-paid life insurance and long-term disability. 401k with 4% match after one year.
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Work Location and Travel

This is a hybrid position. The Events Associate can expect to be at Heroic Public Speaking HQ in Lambertville at least once a week, attending student events, working with the Events Team, or completing other in-person responsibilities. All other days are remote.

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(We think you’re really going to love our hometown of Lambertville—we certainly do. Click here to learn more about the tranquil, storybook river town we call home.)

What You Will Need to Apply

Your resume.
A cover letter.
A one-to-two-minute video introducing yourself and explaining why you want this job. We aren’t expecting high production value; we just want to hear from you.
Links to your public social media profiles. (If you don’t have these, explain why in your cover letter.)

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We can’t promise to interview everyone who applies, but we promise to review every application. We respect the effort you put into landing the job of your dreams. Maybe that job is here at HEROIC Public Speaking.

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If you want to be a part of a growing company where your talents make a difference and your voice is heard, apply to HEROIC today!

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