Description
The General Manager, North Dakota Operations, is the leader for all business operations, with the cities of Fargo and Grand Forks municipal portfolio and several private locations. This responsibility includes client relations, financial and operations management, organization effectiveness, employee development and profit delivery. As a company devoted to promoting an employee-focused servant leadership culture, the General Manager, will support the programs and initiatives originating from our North Dakota operations.
If you’re a talented, results-oriented management professional who brings an entrepreneurial approach to your work, we have an opportunity for you! Interstate Parking is looking for someone to lead and expand our parking operations in the Fargo, North Dakota region.
We’re a rapidly growing, technology-focused, parking solutions company with 900+ team members operating in over 400 locations with more than 85,000 parking spaces in geographic markets spanning from California to Vermont. We’ve accomplished this by creating exceptional customer experience through the implementation of advanced technology and innovative marketing techniques within the industry.
We truly value our people and the quality of our work environment. In 2023 and 2024 we received Top Workplace recognition from the Milwaukee Journal Sentinel. In addition, Interstate also earned national Cultural Excellence awards for Leadership, Innovation, Employee Well-Being, and Employee Appreciation. We’re extremely proud of this recognition because it’s based entirely on feedback from our team members! For more information, check out - https://topworkplaces.com/company/interstate-parking/.
Our rapid growth means we’re always seeking to add highly talented and creative people to the Interstate team. #zr
Requirements
Principal Job Duties:
- Develop a strategic business plan and direction for the assigned portfolio with approval from the Chief Operating Officer.
- Responsible for developing client relationships and business retention.
- Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
- Assist the region with the business development, proposal, presentation, and transitions for new locations.
- Lead, direct, and develop management team to accomplish annual and periodic goals/initiatives, while embodying and using Interstate Parking Company’s culture as a guideline.
- Identifying high potential employees to support the organization’s continued growth.
- Monthly review of profit/loss and budget by location with assigned region.
- Organize and narrate parking management skills for Directors of Operations and Project Managers.
- Understand, implement, and deliver all requirements that are outlined within the contractual agreement between Interstate Parking Company and our clients.
- Daily, Weekly, Monthly, and Annual financial and operational reports as required.
- Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned region.
- Review and edit proposed parking, maintenance, etc. agreements.
- Implementation and completion of other projects, programs, and initiatives that may arise from assigned region.
- Additional related duties as assigned.
Education
- Bachelor's Degree required.
- MBA preferred.
Experience
- 7+ years in Operations Management. 5+ years in business leadership.
- Experience with financial, accounting and reporting practices, procedures and processes.
Skills
- Ability to seek improvement and create an environment of idea sharing and creative problem solving.
- Strong customer service and client management skills and abilities.
- Desire and willingness to compete for business and the patience necessary to be successful in achieving goals established for assigned region.
- Ability to be approachable and facilitate coaching conversations with employees and managers.
- Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
- Demonstrated leadership skills including management development skills and mentoring ability.
- Ability to encourage open expressions of ideas and opinions.
- Excellent team-building and interpersonal skills.
- Ability to work independently and multi-task.
- Ability to communicate professionally and effectively with all levels of the organization.
- Ability to interpret policies, procedures, and standard business practices.
- Demonstrates a sense of urgency and timeliness.
Physical Demands
- Willingness to work in the elements – heat, wind, snow, rain, etc.
- Ability to lift, push and pull at least 25 pounds.
- Ability to stand, walk and run for extended periods of time.
- Ability to bend, stoop, squat and lift frequently throughout a shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
Here’s What We Offer
- Opportunity to join an industry-leading parking company providing cutting-edge parking technology solutions.
- Highly competitive compensation base compensation and bonus package along with one of the most comprehensive benefits packages in the industry including - medical, dental, vision, and 401k with employer match.
- A highly collaborative, entrepreneurial, team-based environment. #zr
