Job Details
Description
POSITION: Director of Training and Development
SHIFT: Monday - Friday, 8:00 am - 5:00 pm
SALARY: Competitive Salary (DOE) + Full Benefits Package
LOCATION: Fargo, ND
Summary Of Responsibilities
Develops and executes learning strategies, designs and delivers training programs, assesses development needs and tracks learning effectiveness for Team Members across all TrueNorth Steel brands, including management of the online learning management system and related content. Supports a continuous learning culture with an emphasis on progressing employee knowledge, professional abilities, and skills, particularly related to onboarding, leadership, sales, communication and business acumen. Builds professional learning programs and modules that align with TrueNorth Steel strategies, customer satisfaction expectations and increased financial performance goals. Plays an active role in organizational evaluation and change efforts.
Essential Job Functions
- Embrace and demonstrate the qualities of the TrueNorth Steel Game Changer definition.
- Ensure strategic alignment with TrueNorth Steel’s business goals, initiatives, purpose and values.
- Clearly understand TrueNorth Steel’s long-term business goals, organizational strengths and challenges, and identify and support integration and organizational change opportunities.
- Develop and implement a strategic plan for learning and development that aligns with organizational goals.
- Collaboration with business unit leaders to understand their training needs, tailor programs accordingly and ensure cohesive talent development efforts across the organization.
- Develop strong, trusted partnerships and candid coaching relationships with all leaders and assist with coaching them to guide and reinforce learning, enabling our teams to perform beyond expectations.
- Partner with HR and functional business unit leaders to transform the team member experience.
- Partner with HR to update and deliver comprehensive and well-organized onboarding content. Assist with continuously updating onboarding tools and practices, and coaching leaders, stressing accountability for full scope onboarding.
- Proactively address team member growth and retention issues by helping HR and leaders develop team members through assessment, coaching and career pathing.
- Be a cultural champion, both as a role model and in leading cross-company initiatives to help scale and strengthen our culture as we grow.
- Build and manage processes for effective deployment of training and gather useful metrics related to learning and development efforts.
- Develop and communicate an annual training calendar based on regional input.
- Own and manage our learning management system.
- Track and report re: attendance, task completion, and other administrative LMS metrics.
- Continue to improve and innovate educational offerings and related systems; content must be continuously updated based on company and industry change.
- Observe and appropriately communicate team member improvement opportunities and support talent retention efforts.
- Develop and support a network of individuals across all brands that provide position specific training and provide resources to help them increase effectiveness.
- Organize curriculum by Learning Path, with emphasis on new team members.
- Audit, improve and create additional online content for LMS.
- Review and evaluate external resources for potential use in supporting efforts.
- Collaborate with external vendor partners to evaluate their learning programs to ensure we leverage appropriately and where needed.
- Manage organizational development (OD) strategies and processes.
- Assesses OD needs of operating, business and functional units.
- Lead the design, development and implementation of programs, policies and strategies tailored to meet OD needs and program goals.
- Design and execute key programmatic elements of the OD process.
- Evaluate strategies and programs to measure the achievement of established goals.
- Assist with the provision of expert facilitation and coaching to supervisors and managers regarding OD methods and tools.
- Manage the individual development planning process for executives, directors and emerging leaders.
- Provide consultative services to the business units regarding training and mentoring.
- Plan and lead short- and long-term planning for OD programs.
- Prepare budgetary recommendations that meet departmental goals and provide effective management of resources.
- Supervise and lead training and development team.
- Prompt and dependable attendance.
- Other duties as assigned.
Knowledge, Skills And Qualities
- Superior verbal and written communication skills.
- Proficient with Microsoft Office Suite or related software.
- Excellent presentation and facilitator skills.
- Ability to evaluate and research training options and alternatives.
- Adept with a variety of multimedia training platforms and methods.
- Ability to design and implement effective training and development.
- Excellent leadership skills.
Education And Work Experience
- Bachelor’s degree in organizational development/organizational behavior preferred. Related experience considered in lieu of education.
- Six or more years of experience working in organizational development for operations in an organizational and/or functional business unit.
- SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential desired.
