Northern Improvement Company, one of the area's largest construction firms, was incorporated in 1935 as a successor to McCormick Dray Line, McCormick Transfer, and McCormick Construction Company.

We are the leading midwest highway, heavy, and municipal contractor. Our 75+ years of experience will deliver superb service and excellent products for your project whether you are seeking expertise in concrete, asphalt, pipelines, rocks, or dirt.

We are seeking a dedicated and enthusiastic Online Chat Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will handle inquiries, resolve issues, Tech Support if necessary and ensure a positive experience for all customers. The ideal candidate will possess strong communication skills and the ability to analyze customer needs effectively.

Responsibilities

Provide prompt and professional responses to guest inquiries via live chat
Assist guests with reservation modifications and cancellations
Resolve customer complaints and issues with empathy and effective problem-solving strategies
Provide information about hotel services, policies, and local attractions
Document guest interactions and maintain accurate records in the system
Work collaboratively with other departments to ensure guest satisfaction
Stay informed about hotel promotions and offerings to effectively assist guests

Requirements

Requirements

High school diploma or equivalent; degree in hospitality or customer service related field preferred
Proven experience in a customer service or support role, preferably in a remote setting
Excellent written communication skills with a professional tone
Strong problem-solving skills and the ability to work independently
Familiarity with live chat software and CRM tools is a plus
Ability to multitask and manage time effectively in a fast-paced environment
Passion for customer service and a commitment to exceeding guest expectations

Benefits

Our Benefits Include*

Flexible Paid Time Off
A comprehensive new hire training program
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Performance-based career advancement
Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
Company-Sponsored Life and AD&D Insurance

Northern Improvement Company

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Online Chat Representative