Monday through Friday, 8 AM - 5 PM

40 hours

An employee in this position is responsible for maintaining the computer hardware, software and programming as requested.

Essential Functions:

Under the direction and supervision of the IT Manager, and CEO, the duties and responsibilities include, but are not necessarily limited to:

Install, maintain, and update operating systems, application software, security software, and firmware/BIOS on servers, computers, and network devices regularly to ensure uptime and security of devices
Install, maintain, and upgrade server, network, and related hardware as needed including wireless access points, access point controller, switches, routers, cabling, and related equipment
Maintain computer related hardware, establish a maintenance schedule, and arrange repair and replacement as required
Maintain Microsoft Active Directory structure including creation, deactivation, audits of security rights of user accounts, program security groups, and email distribution groups
Provide user support as needed for non-computer professionals via IT ticket request system and follow up with individual or groups of users per the ticket requirements
Perform training for agency computer users on operating system software, hardware, or mobile devices as necessary as equipment upgrades take place
Work with computer technician as the next level of support on software, hardware, or network related issues
Provide technical assistance related to technologyused for program applications. May include surveillance systems, mobile devices, alarm systems, etc
Manage and monitor agency mobile phone/tablets, office phone equipment and work with related service providers and vendors when necessary
Monitor and maintain a comprehensive backup system involving on-site and off-site copies and regular testing of backup media from disk, tape, cloud storage, etc
Monitor technology supplies and equipment condition, initiate purchase orders when necessary
Design, develop, and maintain scripts to include PowerShell or Bash scripts that automate portions of regular tasks
Maintain legacy projects and assist with transition to new software packages or custom developed solutions
Coordinate projects with IT Manager to ensure that new hardware, software, or security requirements are rolled out in a smooth fashion ensuring minimal downtime for agency network and staff
Work with third party vendors to assist with network, computer, or server upgrades including gathering quotes, doing due diligence on cost/features analysis, procurement, coordinate installation and project management
Other duties as assigned

Qualifications:

Bachelor’s Degree in Computer Science or a Bachelor’s Degree in a related field with a minimum of five (5) years’ experience in a System Administrator Position
A valid driver’s license and proof of insurance
Must complete a successful background check

Required Knowledge, Skills and Abilities:

Knowledge of Microsoft Applications i.e. Access, Excel, PowerPoint, Outlook and Word
Ability to work with a variety of equipment and software packages
Ability to work with, teach and assist non-computer professionals in a classroom or on an individual basis
Ability to solve problems using manuals, websites, or other sources
Ability to work with limited supervision and as a team
Ability to meet project deadlines
Ability to effectively communicate though written and oral communications regularly
Knowledge of computer server hardware, network equipment, and desktop/laptop hardware
Knowledge and experience with Microsoft Server, Ubuntu, Active Directory, File servers, and related technologies
Knowledge of Microsoft SQL Server, Microsoft Exchange, Office 365 Administration, Microsoft Azure cloud services
Experience with VMWare ESXi or similar virtualization platform and Veeam Backup software not required but highly valued

Kalix and MVW Services are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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IT Systems Administrator